Mega Length

Orders are processed and dispatched within our standard delivery timeframe. Standard delivery takes 3–5 business days from the date the order is placed. Delivery times may vary based on your location or unforeseen courier delays.

Shipping charges depend on your destination city. Your final invoice will include the total cost of products plus applicable shipping charges. Shipping charges are clearly shown at checkout before you confirm your order.

We accept Cash on Delivery (COD) for orders up to PKR 10,000. COD is not available for orders exceeding PKR 10,000. For high-value orders, advance payment is required via JazzCash, EasyPaisa, or Bank Transfer. Details will be provided upon request or during order confirmation.

Returns are subject to our Return & Exchange Policy. Please contact us at hello@onyxbeauty.pk for return/exchange assistance.

Please note: Ownership of products transfers to the customer upon full payment and successful delivery. Once delivered, products are the customer’s responsibility. Onyx Beauty is not liable for loss, theft, or damage after delivery. If you instruct that a parcel be left with a courier or unattended, any resulting loss or damage is at your own risk. If the courier marks an item as delivered and you claim you did not receive it, Onyx Beauty is not responsible for the loss.

If you cancel your order before dispatch or refuse the parcel at delivery, Onyx Beauty reserves the right to cancel future orders placed by you.

Contact: hello@onyxbeauty.pk | https://www.onyxbeauty.pk

Onyx Beauty only accepts returns or refunds for items that were incorrect, incomplete, or defective due to an error on our part.

To be eligible for a return:

• The request must be submitted within 2 days of receiving the parcel.
• The item must be returned in its original condition, unused, and in original packaging within 7 days.
• A valid proof of purchase (invoice/receipt) must be provided.
• Products that are damaged, used, opened, or missing packaging will not be accepted.
• Sale or promotional items are non-returnable and non-refundable.
• Items damaged due to customer mishandling are not eligible.

Exchanges are only offered if:

• The product received is defective, damaged, or incorrect.
• The exchange request is made within 2 days of receiving the product.
• All exchanges are subject to availability.
• Onyx Beauty is not responsible for shipping charges for any returns or exchanges.

Once the returned item is received and inspected, we will notify you of the return status. If approved, a refund will be processed within 7 business days to your original payment method or as agreed.

Onyx Beauty reserves the right to decline returns or refunds in cases of suspected misuse, including excessive returns, fraud, or attempted resale.

Color and texture variations due to lighting and screen resolution are not considered defects and are not eligible for return or exchange.

For complete details, please refer to our Return & Exchange Policy or contact us at hello@onyxbeauty.pk / https://www.onyxbeauty.pk.