Help Center

Onyx Beauty is your go to online beauty destination, bringing you 100% authentic beauty brands and products all in one place.

We currently offer brands including Wet n Wild, laCabine & Narkin’s. We are the exclusive distributors of Wet n Wild, laCabine and Narkin’s in Pakistan, with more exciting brands coming soon.

Yes, all products available on Onyx Beauty are 100% authentic and original.

Yes, we deliver nationwide across Pakistan.

Simply browse our website, add your favorites to your cart, and checkout.

Once you place your order, you’ll receive a confirmation email from us, and a member of our team will give you a quick call to confirm your order.

We offer convenient payment options at checkout.

Orders are usually delivered within 3 to 5 working days, depending on your city, accurate delivery location, and weather conditions.

Yes, you will receive your order and tracking details via email or whatsapp once your order has been dispatched.

Yes, you can cancel your order by emailing us within 24 hours of placing your order. After 24 hours, or once your order has been shipped, we will not be able to cancel it.

We understand that plans can change, but once an order is placed and shipped, refusing delivery means the order has already gone through processing and shipping with our team. To keep things fair for everyone and ensure a smooth shopping experience, we reserve the right to decline future orders from customers who refuse to receive their orders without prior notice. If you need to make a change, simply reach out to us as soon as possible and we’ll always do our best to help.

Returns and exchanges are subject to our return policy. Please check our Returns & Exchanges page for details.

We’re happy to help. Reach out to our customer support team and we’ll get back to you.