Shipping & Handling Policy – Onyx Beauty

1. Product Delivery

Onyx Beauty will deliver your order to the shipping address provided at checkout. Once your order has been received and accepted, we will process and dispatch it within our standard delivery timeframe.
• Ownership of the product(s) transfers to the customer upon full payment and successful delivery.
• Once delivered, products are the customer's responsibility. Onyx Beauty is not liable for any loss, theft, or damage.
• If a customer instructs that a parcel be left with a courier or unattended, any resulting loss or damage is entirely at the customer’s risk.
• If the courier marks an item as "delivered" and you (the customer) claim you did not receive it, Onyx Beauty is not responsible for the loss.

2. Delivery Timeline

Our standard delivery time is 3 to 5 business days from the date the order is placed. Delivery times may vary based on your location or unforeseen courier delays.

3. Shipping Charges

Shipping costs depend on the destination city. Your final invoice will include:
• The total cost of the products
• The applicable shipping charges
Shipping charges will be clearly shown during checkout before you confirm your order.

4. Payment Methods & Limits

Currently, Onyx Beauty accepts the following payment method:
• Cash on Delivery (COD)
❗ Important: COD is not applicable for orders exceeding PKR 10,000.
For high-value orders, payment must be made in advance via one of the following:
• JazzCash
• EasyPaisa
• Bank Transfer
Details for advance payments will be provided upon request or during order confirmation.

5. Order Cancellations

If you choose to:
• Cancel your order before dispatch, or
• Refuse the parcel at the time of delivery,
Onyx Beauty reserves the right to cancel any future orders placed by that customer. We encourage responsible shopping to avoid abuse of our COD service.

6. Returns

To return an item, please refer to our detailed [Return & Exchange Policy].

7. Contact Us

If you have any questions or concerns about these Terms, please contact us at:
📧 Email: hello@onyxbeauty.pk
🌐 Website: https://www.onyxbeauty.pk